Help and Support

 

Prior to signing up to our webcast we recommend you take the following steps:

  • Test your download speed at www.speedtest.net
    We recommend a minimum download speed of 2.5Mb should allow you to watch the event smoothly.

If viewing on Android device

You will need to ensure that you have downloaded a video player on your device, such as the Sol HLS Player.  These are available free of charge from your app store.

If viewing on an iPad or iPhone

Make sure your device is upgraded to the latest version of iOS for your device. 


If viewing on PC  

  • Ensure that you have deleted your temporary internet files before viewing. 

  • Reduce your system colours from 32 bit to 16 bit through display settings.

  • Our webcasts have a two channel audio commentary, and so please balance your speaker settings through Control Panel to ensure both commentaries are received.  

  • In the event of buffering/freezing we recommend that you try rebooting your router.

  • Disable Hardware Acceleration by using these steps: 

  • In Windows XP

  1. Click on Start

  2. Click Control Panel and Click Display

  3. Select the Settings tab and click on the Advanced.

  4. Click on the Troubleshoot tab. 

  5. Disable the hardware acceleration completely by dragging the slider to the extreme left.

  • Windows 7

  1. Click Start / Control Panel / Appearance and Personalization.

  2. Under Personalization, click 

  3. Adjust screen resolution. 

  4. On the Display Settings dialog, click the Advanced Settings... button. 

  5. On the monitor properties dialog, click the Troubleshoot tab.

  6. Click the Change settings button. 

  7. On the security dialog, click Continue. 

  8. Move the Hardware Acceleration slider to the third notch.

  9. Click OK.

  10. Restart Windows

  • In Windows Vista

  1. Click Start

  2. Click Control Panel, choose Appearance and Personalization, click Personalization, click Display Settings, and then click Advanced Settings.

  3. Under the Troubleshoot tab, and then click Change Settings.

     

If you have problems with Flashplayer sound or vision try visiting this website for help

      http://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html#main_2__Disable_ActiveX_Filtering__if_you_are_using_Internet_Explorer_9_

 

If you have full screen issues please see this website for help

http://helpx.adobe.com/flash-player/kb/no-video-full-screen-mode.html

  •  Should you still experience issues with viewing the webcast we recommend you try using a different internet browser. We have found Google Chrome or Firefox to be slightly more reliable than Internet Explorer.

 

Even with a fast download speed the webcast may still not stream smoothly if you do not adopt good housekeeping on your PC. 

 

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